Refund policy
Return & Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- With original tags attached
- In original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, contact us at info@teevolutionthreads.com.
If your return is approved, we will provide:
- A prepaid return shipping label
- Instructions on how and where to send your item
Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Custom or personalised products
- Personal care goods (e.g. beauty products)
- Perishable goods (e.g. food, flowers, plants)
- Hazardous materials (e.g. flammable liquids or gases)
Exchanges
To exchange an item:
- Submit a return request for the original item
- Once approved, place a new order for the replacement
EU Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be:
- Unused
- In original condition
- With tags and packaging
- Accompanied by proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
If more than 15 business days have passed since approval, contact us at info@teevolutionthreads.com
